With over nine years of experience providing administrative support to US-based companies, she brings extensive knowledge, having spent more than eight years working for a dental insurance company serving customers nationwide. She is well-versed in ABA procedure codes and HIPAA compliance, assisting clients with insurance renewals, coverage, and processing claims and deductibles. She has collaborated with both internal teams, including doctors and nurses, and external customers, providing information on benefits, maximums, and copays. Her expertise includes processing payments, sending invoices, and managing pending bills. Proficient in handling inbound and outbound calls, emails, and document management, she is bilingual in English and Spanish. She maintains updated patient records, ensuring confidentiality and accessibility, and is skilled in organizing digital files such as patient forms, treatment plans, and insurance documents. Experienced with internal CRMs, MetCare, MetCore, Legacy, Slack, G Suite, and Office tools, she is available to start immediately with dedicated equipment and remote job experience.